Reviewed by: BonusFoundry Editorial Team
Last reviewed:
Why a welcome bonus was not received
Common reasons a welcome bonus does not appear after signup or a first transfer, and what to check before contacting support.
On this page
- Direct answer first.
- Step-by-step actions before signup or transfer.
- Checklist for avoiding missed rewards.
- Common mistakes and troubleshooting paths.
- Related provider, FAQ, and corridor pages.
Action checklist
- Check whether the transfer is complete, pending, failed, or under review.
- Compare the transfer against the provider's displayed reward terms.
- Contact provider support with the offer screen and receipt.
Welcome bonuses are conditional. A missing code, wrong signup path, excluded route, incomplete verification, payment issue, or transfer that does not meet the terms can stop the reward from appearing.
Direct answer
The most common reasons are that the code was not applied, the account was not new, identity checks were incomplete, the transfer was below the minimum amount, or the offer was not available in that country or corridor.
Checks to make
- Confirm the referral link or code was used before account creation.
- Check whether your first transfer met the minimum amount.
- Make sure verification is complete.
- Review the offer expiry date.
- Look for provider messages about excluded payment methods or countries.
Practical steps
- Compare your transfer receipt with the offer terms.
- Check whether the transfer is completed, pending, cancelled, or under review.
- Confirm that the code or link was accepted before signup.
- Wait for the provider's stated reward timing.
- Contact support with exact dates, screenshots, and transfer details.
Checklist before contacting support
- Signup date and transfer date are available.
- Offer screen, code, or referral link is saved.
- Transfer receipt shows amount, destination, and delivery method.
- Verification status is complete or documented.
- Provider reward timing has passed.
- Support message includes the exact issue and screenshots.
Common mistakes
- Contacting support without the offer screenshot or transfer receipt.
- Assuming an advertised offer applied to your country.
- Forgetting that identity verification can delay rewards.
- Sending a different amount or payout method from the offer terms.
Provider examples
- Taptap Send users should check corridor eligibility.
- Wise users should check the invitation and qualifying action.
- Western Union users should confirm whether the offer applied online, in-app, or at an agent location.
- Ria users should check whether the code or promo appeared in the live flow before payment.
When to contact support
Contact the provider if you believe you met every requirement. Include the signup date, transfer date, referral code or link used, and any screenshots of the offer terms.
Keep expectations realistic
A referral guide can explain common rules, but only the provider can confirm account-specific eligibility.
FAQ
Can BonusFoundry fix a missing bonus?
No. BonusFoundry is independent and cannot access provider accounts or approve rewards.
Can a bonus be rejected even after a transfer?
Yes. Providers may reject a reward if the account, route, amount, or timing does not match the terms.
Should I send another transfer to trigger the bonus?
Only if the provider's terms say another qualifying transfer is required. Do not send extra money just to chase a bonus without clear provider instructions.
Can verification delay a reward?
Yes. Identity, address, payment, source-of-funds, or transfer review can delay reward timing.
Common mistakes
- Treating a pending transfer as a missing reward.
- Contacting support without the offer screen or transfer receipt.
- Sending another transfer before checking the original terms.
Troubleshooting
| Problem | Possible reason | Suggested action |
|---|---|---|
| Reward missing | The transfer has not completed, verification is pending, or one offer condition was not met. | Check transfer status, reward timing, and provider terms before contacting support. |
| Provider cannot find the offer | The code or link may not have attached before signup or first transfer. | Send support the offer screen, signup date, transfer receipt, and referral details. |
Next steps
- Compare provider bonus pagesStart with provider-specific eligibility, reward, and verification details.
- Missing referral bonus FAQUse this when a reward has not appeared after a transfer.
- Compare corridor pagesCheck sender-country and destination-specific provider options.
Related resources
- How referral codes work
Referral codes connect a new signup to an existing user's invitation and may unlock a welcome reward when the current terms are met.
- How to claim a welcome bonus
A practical checklist for claiming a money transfer welcome bonus without missing signup, verification, or first-transfer requirements.
- Promo code vs referral code
Promo codes and referral codes can both reduce costs or unlock rewards, but they usually come from different programs.
- How to avoid missing a signup bonus
Common reasons signup bonuses fail and the checks to make before creating a money transfer account.
- Can I use a referral code after signing up?
Usually no. Many money transfer providers require the referral link or code before account creation or before the first qualifying transfer. Check the provider's support flow if the offer was visible but did not attach.
- Why did I not receive my referral bonus?
A referral bonus is usually missing because one condition was not met. Check code entry, new-user status, verification, transfer amount, destination, payout method, and reward timing before contacting provider support.
- Can I refer myself?
No. Referral programs are generally for inviting another person. Self-referrals can violate provider rules, trigger account review, and cancel rewards, so use referral codes only for eligible separate users.
- Are referral codes and promo codes the same?
No. A referral code usually connects a new user to an invitation, while a promo code usually belongs to a provider campaign. Check eligibility, timing, and whether the provider allows combining offers.
- Taptap Send bonus guide
Use TapTap Send referral code SALAHEDD1933 to receive a €10 or $10 bonus after completing a qualifying first transfer of at least €100 or $100. This offer was manually verified in the TapTap Send app.
- Wise bonus guide
Wise referral benefits depend on the country, product, and active campaign shown during signup. Some users may see no public welcome bonus.
- Remitly bonus guide
Remitly may offer first-transfer promotions or referral rewards depending on the sender country, destination, payment method, and active campaign.
- Sendwave bonus guide
BonusFoundry lists I4H9G as the Sendwave referral code. Use it during signup or the first-transfer flow if Sendwave shows a code field, then confirm the current reward and eligibility terms in the app.
- France to Morocco
France to Morocco transfers should be compared by route availability, total cost, delivery method, identity checks, and whether the provider shows a corridor-eligible welcome or referral offer. This route often needs a practical comparison between digital transfers, cash pickup, bank deposit, and first-transfer referral eligibility.
- France to Algeria
France to Algeria transfers should be compared by route availability, total cost, delivery method, identity checks, and whether the provider shows a corridor-eligible welcome or referral offer. This route is mainly a coverage and pickup-method question, because some digital providers may not expose the same Algeria payout options in static documentation.
- France to Tunisia
France to Tunisia transfers should be compared by route availability, total cost, delivery method, identity checks, and whether the provider shows a corridor-eligible welcome or referral offer. This route should be checked for cash pickup, bank deposit, and whether first-transfer offers exclude specific payout methods.
- Send money from USA
Country hub for USA sender routes and provider options.
- Send money from France
Country hub for France sender routes and provider options.