Last updated June 27, 2026
Why a welcome bonus was not received
Common reasons a welcome bonus does not appear after signup or a first transfer, and what to check before contacting support.
On this page
- Direct answer
- How it works
- What to check before using a code
Welcome bonuses are usually conditional. Missing one requirement can stop the reward from appearing.
Direct answer
The most common reasons are that the code was not applied, the account was not new, identity checks were incomplete, the transfer was below the minimum amount, or the offer was not available in that country or corridor.
Checks to make
- Confirm the referral link or code was used before account creation.
- Check whether your first transfer met the minimum amount.
- Make sure verification is complete.
- Review the offer expiry date.
- Look for provider messages about excluded payment methods or countries.
Practical steps
- Compare your transfer receipt with the offer terms.
- Check whether the transfer is completed, pending, cancelled, or under review.
- Confirm that the code or link was accepted before signup.
- Wait for the provider's stated reward timing.
- Contact support with exact dates, screenshots, and transfer details.
Mistakes to avoid
- Contacting support without the offer screenshot or transfer receipt.
- Assuming an advertised offer applied to your country.
- Forgetting that identity verification can delay rewards.
Provider examples
- Taptap Send users should check corridor eligibility.
- Wise users should check the invitation and qualifying action.
- Western Union users should confirm whether the offer applied online, in-app, or at an agent location.
When to contact support
Contact the provider if you believe you met every requirement. Include the signup date, transfer date, referral code or link used, and any screenshots of the offer terms.
Keep expectations realistic
A referral guide can explain common rules, but only the provider can confirm account-specific eligibility.
FAQ
Can Bonus Foundry fix a missing bonus?
No. Bonus Foundry is independent and cannot access provider accounts or approve rewards.
Can a bonus be rejected even after a transfer?
Yes. Providers may reject a reward if the account, route, amount, or timing does not match the terms.